Views is as good as Display Ticket Page but more Detailed. I gives information about all the Tickets. Views Contain “Pending Tickets”, “All Solved tickets”, “Recently Updated tickets” & much more.

For E.g.:- An Agent {All Tickets Assigned} to him will be displayed as below.

Another E.g.:- All unsolved Tickets this option does not leave any Unsolved Ticket.

You can delete the Tickets from Views also.