• Knowledge Base

    Knowledge base is where user can add FAQ and they can be displayed on Support Home Page.


    KB can be added in the Content section of Admin Menu.

    To add a question click on New Question and can add Question & answer & Show in Support Center Yes will display question on Support Home Page & No will not be displayed and saved as draft.


    For example:- Lets add Question "What is Rules & Answer to it" with Show in Support Center value "Yes"  Click on Add

    Question is added in the Knowledge Base & is also displayed on Support Home Page




    Support Home Page displaying the Knowledge Base question


    With Show in Support center value "No" question will not be displayed on Support Home Page


    You can Edit & Delete the FAQ by a click on Edit or Delete.



  • Display Topics/Articles


    Display Topics/Articles


    Display Topics/Articles as name reads it displays all the linked Topics & Articles together.

    For example:- 

    Ticket Management is a topic & it has 7 articles linked to it. So when i click on Display Topics/Articles than expand the topic Ticket Management than this is how it will look like.

    When i click on Article link than a pop up will display the selected Article.




  • Add/Edit/Delete Articles

    Articles are detailed information about the content. Articles are linked to the topic. You can add Article in Admin Menu --> Content.


    To add New Article click on new Article and than add Article Subject, Topic name to which this article is related. Show in Support Center value "Yes" will be displayed on the Support Home Page & Show is Support center value "No" will not be displayed as will be saved as draft for internal reference.


    For example:- Let's add Article 1 linked to Topic 1 with Show in Support Center value "Yes" & click Add


    Article is added


    User can Edit the Article using Edit option & Delete the Article using Delete option.


    Show in Support Center value Yes/No

    So when Show in Support center Value is Yes than Article & its linked Topic is displayed on Support Home Page.

    For example:- Show in Support Center value is Yes for Article 1 & "Article 2"so "Topic 1" & "Article 1" & "Article 2" both will be displayed on Support Home Page