Viewing the Last Activity of a Ticket
In order to view the recent activity of a ticket user does not have to manually open the ticket. Mouse over on Subject column of display ticket will display the gist of a ticket which includes ticket id #, subject, Status, Priority, & latest comment added along with the date.
This helps user to get a glance of what is happening in the ticket & does not have to open the ticket. It is the most convenient way to know what is happening in the ticket.
Filtering the Tickets
Display Ticket page also has Filter Option which makes it easier for user to filter & track tickets based on Tags, status, priority, Assignee, Customer or Company. Filtering by all means.
Display Tickets displays the list of all the tickets that are created. Tickets are created with unique Ticket id #, Customer Name, Company Name, Subject, Assignee, Priority, Status, Updated by & Delete option