Use the Exchange Admin Center to set up email forwarding.

1. In the Exchange Admin Center, navigate to Recipients > Mailboxes.
2. In the list of user mailboxes, click or tap the mailbox that you want to set up mail forwarding for, and then click or tap Edit  .
3. On the mailbox properties page, click Mailbox Features.
4. Under Mail Flow, select View details to view or change the setting for forwarding email messages.

On this page, you can set the maximum number of recipients that the user can send a message to. The recipient limit is unlimited by default. If you want to specify a limit, click the Maximum recipients check box and then type the limit in the text box beneath the check box.

5. Check the Enable forwarding check box, and then click or tap Browse.
6. On the Select Recipient page, AzureDesk Support email id which is auto-generated when you sign up at AzureDesk. The forwarding address provided by AzureDesk will be support@[companyname].azuredesk.co. You can check this article to get the email address:

Unlimited Mailbox

Manually Creating Ticket

Creating ticket using Create Ticket option or Add "+" option

Adding a New Customer

Customer are linked to Companies & can be added by navigating to Admin Menu ---> Customers tab --> Companies & click on New Customer 

Fill in all the mandatory fields first name, last name, Email & Company Name & click Add.

NOTE:- Company Name by default is "Not Linked to any Company". So the added user is not linked to Any Company. When User selects the company name from the drop down than user gets linked to that Company.

Adding User or Agent

Navigate to Admin Section --> Users (Team Menu) & click on New User --> Add the User Details & click Add.

Agent receives an email notification for added as Support Agent

Email Notification received by Support Agent

Signing up at AzureDesk

Navigate to AzureDesk signup (https://azuredesk.co/Account/Register) page
Enter all the fields 

Once the Account is set up user navigates to Display Ticket Page

Update