Reporting

Reporting in AzureDesk makes it simple to measure the metrics.

Metrics like Tickets per Agent, Tickets per Customer, Average Response time everything is available at a glance.

Reports in AzureDesk answers all your questions when required. It gives you summary of all the metrics at just one glance.

Charts --> Charts represents a graphical presentation of all the metrics available.

Dashboard

Dashboard provides you with filter use to set the filter dates to drill down the details.  As per the set filter dates data for all the metrics will be displayed 

Set filter is 1 June - 30 September

Tickets per Agent 

Tickets per Customer

Tickets per Channel

Average Response Time

Tickets per Month 
 

Data Export

Data Export helps to Export the filtered data in pdf, xls & csv format